Customer Survey

We are committed to improving your experience and strengthening our practices around our Development Application process. As part of this review, we have developed a short survey to better understand your most recent experience with Council.

Lodgement phase

Q1. What best describes the development that was recently determined? Tick one only Required
Q2. When lodging your application, please indicate what best describes your experience (multiple answers are possible).
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Q3. Did you utilise the pre-lodgement service?
If yes, describe how the service contributed to the submission of your application.

Assessment and determination phase

Q4. Please tick what best describes your experience.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
I am happy with the level of communication
Enquiries were responded to in a timely manner
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Q5. Please tick what best describes your experience
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
I would have preferred to hear from the Development Assessment Officer (DAO) sooner, even if it was just letting me know the DA has been allocated to an officer
The DAO contacted me in a timely manner
I would have preferred a full and complete assessment to be finalised with a clear understanding of the outstanding matters rather than having multiple requests for information (i.e. drip feed)
I would have preferred a more detailed technical preliminary assessment was made at the counter rather than waiting weeks after the DA was lodged
I was happy with the assessment process
The determination took longer than expected
I would like to understand the assessment process in more detail generally

Future approach

Q6. Council is working towards an efficient, paperless e-Services portal. Would you utilise services such as:
Yes
No
DA Tracking online
Online lodgement/submission
E-communication (emails)
E-determinations (paperless)
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The survey form is now closed. Thanks for your contributions.